Reference

What You Need to Know Before You Play

Our legal terms set out how pk69 operates, what your account rights are, and how we handle your data — all of it conditional on local law and the region where you access the platform.

Account Terms ApplyPakistan Region ConditionsJazzCash & Easypaisa Wallet RulesData Retention PolicyAccess Subject to Local Law
pk69 What You Need to Know Before You Play
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a specific question about our terms, a data request, or a dispute related to your account, reach out through the channels below. We handle policy queries separately from general account support — flag your message as a legal or policy matter so it reaches the right team without delay.

Live Chat Open the chat widget from any page inside your account. Mark your message as a policy or legal query and we route it to the dedicated team.
Email Support Send your legal or data-related query to our support address. Include your registered account email and the specific policy section you are asking about.
Account Help Centre Log into your account, go to Help, and select Policy or Legal from the category list. Submit your query directly from there for a tracked response.
HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

Our approach to data and account security is built around the specific risks that come with mobile-wallet transactions in Pakistan. When you connect JazzCash, Easypaisa, or Raast to your account, that payment data is stored in encrypted form and never shared with third parties outside of what is required for transaction processing or a valid legal request. You can request a full copy of the data we hold on your account at any time through the Help section after login.

Data Retention We keep account and transaction records for the period required by applicable law. After that window closes, records are deleted or anonymised in line with our retention schedule.
Cookie Policy We use session and analytics cookies to keep your account logged in and to understand how the lobby is navigated. You can adjust cookie preferences in your browser settings at any time.
Account Security Login requires OTP verification sent to your registered mobile number. Any change to your account email, phone, or linked wallet triggers a second verification step before it takes effect.
Requesting Changes To correct, update or delete your personal data, submit a request through the Account Help Centre after login. We aim to respond within the timeframe local law requires.

Common Questions About Our Terms and Your Rights

The questions below cover the legal and policy issues we hear most often from account holders in Pakistan. If your question is not here, use the Account Help Centre to submit it directly.

Access depends on local law and whether your region is among the eligible areas. You are responsible for confirming that accessing the platform is permitted under the law where you are located.

Yes. Log into your account, go to Help, select Policy or Legal, and submit a data access request. We respond within the timeframe required by the applicable law in your region.

Payment data linked to your JazzCash or Easypaisa wallet is stored in encrypted form. It is used only for processing your transactions and is not shared with third parties outside legal obligations.

Contact us via live chat or email and mark your message as a dispute. Include your account email and the transaction or decision you are challenging. The legal team reviews it separately from routine support.

We publish the current version of our terms on this page. If you continue using your account after a change goes live, that counts as acceptance of the updated terms. Check this page before each session if you want to stay current.

Yes, submit a deletion request through the Account Help Centre. We retain only what applicable law requires us to keep; the rest is removed or anonymised once the request is processed and verified.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.